At Our Company (N.L.Imperial Food & Beverages Pvt. Ltd.) Customer service and satisfaction is our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customer but also to retain existing ones. In order to make N.L.Imperial Food & Beverages Pvt. Ltd. Redressal mechanism more meaningful and effective, a structured system has been built. This system would ensure that the redressal sought is just and fair and is within the given frame work of rules and regulations.
Internal Machinery to Handle Customer Complaint/ Grievances:-
Customers who wish to provide feedback or send in their complaint may use the following channels:-
In case the complain is not resolved within the given time or if the customer is not satisfied with the solution provided by the company executive the customer can approach the CRM (Customer Relationship Manager). The Name and Contact of the CRM is as follows:-
Mr Krishan Kant Sharma
If the complain/dispute is not redressal within a period on the one month, the customer
may contact or write to Grievance Head.
N.L. IMPERIAL FOOD & BEVERAGES PVT. LTD.
S.C.F-34, MAIN HUDA MARKET,PART -II,SECTOR-19, Faridabad - 121002
To register complaint, the customer may use any one of the channels mentioned above if the complain has been received in writing company will Endeavour to send an acknowledgement/response within a week. Once the matter is resolved, Company Endeavours to either send a final response to the customer or an intimation seeking more time within one month upon receipt of complaint. Complaints that are received at our end will be seen in the right perspective and would be analyzed from all possible angles.
The communication of company stand on any issue will be provided to the customers, complaints that require some time for examination of issues involved will be acknowledged promptly. The Board of company will periodically review the compliance of this fair practices code and functioning of the grievance redressal mechanism.